Return window
Unopened skincare may be returned within 14 days of delivery.
Considered returns, clearly handled.
We keep the process direct: clear hygiene rules, assisted support, and refund timelines that do not hide behind legal language.
Eligibility
Products must be sealed, unused, unmarked, and returned with original cartons and protective packaging.
Refund timing
Approved refunds are processed to the original payment method within 5 to 10 business days after inspection.
Policy details
What qualifies.
Non-returnable items
- Opened or used skincare products.
- Products without hygiene seals or original cartons.
- Final sale bundles where marked at purchase.
- Items without original packaging or proof of purchase.
Exchanges
Exchanges are handled as assisted returns. We reserve the requested formula option where stock allows and dispatch after the original sealed item is approved.
Damaged or incorrect items
Contact support within 72 hours with order number and images. We will arrange a replacement, refund, or return label where appropriate.
Return FAQ
Before you send it back.
How do I start a return?
Use the contact page with your order number, item name, and return reason. Support will confirm skincare eligibility before you ship.
Are return shipping costs covered?
Return shipping is covered for incorrect or damaged items. Preference-based returns may have the label cost deducted from the refund.
When will I see my refund?
Once inspected and approved, refunds are issued within 5 to 10 business days depending on the payment provider.